We closed our US subscription service in September 2026, so we’re not taking any new formula requests at the moment. We know this may be disappointing news. Our full range of routine essentials is still available to shop, while stocks last.

Dermatica US will close permanently on December 16, 2026, and no further orders will be fulfilled after that date. Dermatica will still be available in other countries.

Yes. If you don’t cancel in advance, your subscription will be automatically cancelled when Dermatica closes before December 16, 2026.

We aren’t taking on any new personalized formulas, so if you choose to pause, you won’t be able to restart.

After the service closes, we’ll no longer be able to provide clinical support. For any questions about your treatment, side effects or medication, please reach out to your primary care provider, dermatologist, or another licensed healthcare professional. They'll be able to support your skin health going forward.

We understand, and we’re sorry we can’t help you further. For any questions about your treatment, side effects or medication, please reach out to your primary care provider, dermatologist, or another licensed healthcare professional. They'll be able to support your skin health going forward.

If you’ve paid in advance for a subscription that we’re unable to send, or we can’t fulfill any other order you’ve made, your refund will be processed automatically after Dermatica closes. You don’t need to do anything.

You can still see your order history through your personal dashboard, or contact us for any further information.

Data will be held in line with normal data retention for a period of 10 years. This is to comply with medical record regulations and potential lawsuits. Data will not be processed for anything else and will be held securely until it meets the deletion threshold.